National Debt Helpline
1800 007 007
National Debt Helpline provides a free financial counselling service.
Monday to Friday, 9.30 am to 4.30 pm
Centrelink provides social security payments and services.
Already receiving Centrelink payments?
You will be paid two lumps sums: $750 economic support payment; $550 coronvirus supplement.
Applying for a Centrelink payment?
- Go to myGov
- Apply for a Centrelink customer reference number
- Register your intention to claim a Centrelink payment
Lost your job or have been made redundant?
You can apply for Jobseeker (double the existing Jobseeker Centrelink payment).
Have your work hours been cut?
Your employer can apply for the wage subsidy and you’ll get the Jobkeeper payment (if you’ve been employed for longer than 12 months).
The Australian Government financial support webpage explains how to access government financial help during the Coronavirus pandemic.
Electricity, gas and water
Origin 13 24 61
If you or someone in your home uses a life support machine, register the details with Origin as soon as possible at Origin Energy Life Support.
To talk to an interpreter for any Origin enquiry, call 1300 137 427.
AGL 13 12 45
AGL has a hardship payment option.
If you have trouble getting assistance from your energy retailer, contact the Energy and Water Ombudsman on 1800 500 509.
Request financial assistance if you are behind in repayments.
Contact if you’re experiencing hardship. If you’ve lost your job or experienced income loss, you maybe eligible for a 3 month deferral of loan repayments.
Offering 6 month loan holidays to mortgage customers. For hardship assistance, call Customer Care on 1800 701 599.
Offering 6 month loan holidays to mortgage customers and a lowered standard variable rate.
For hardship assistance, call 1800 252 845.
13 22 00
No late fees or disconnections until the end of April.
Eligible pensioners with a Telstra home phone plan will be able to make unlimited local, national and 1300 calls (and mobile calls).
For hardship assistance, call 1300 308 839.
Customers can put their plan on hold for free. Late payment fees will be waived until 30th April. Disconnections are on hold until 30th April.
For hardship assistance, call 1300 650 405.
Unlimited standard national calls to all Vodafone postpaid customers and active prepaid customers until the end of April.
For hardship assistance, call 1800 062 058.
Ceasing all suspensions due to late payments. Providing unmetered data usage from 6am to 6pm for all customers on NBN and ADSL plans.
Self-help tools created by Justice Connect’s Homeless Law Service to assist people who are falling behind on rent.
Phone Justice Connect: 8636 4408 | 1800 606 313 (free from landlines).
No Interest Loans
NILS provide individuals and families on low incomes with access to safe, fair and affordable credit.
13 64 57