cohealth’s next strategy: What we heard from our community

Through surveys, focus groups, and many valuable conversations, we’ve gathered insights from over 900 people, to understand what matters most to them. 

We have gained a deeper understanding of cohealth’s strengths and weaknesses, risks and opportunities and have used these insights to inform the direction of our organisation into the future. 

A big thank you to everyone who shared their time, experiences and ideas! 

• 465 clients and community members shared their voice in a survey. 

• 130 community members attended a community-led focus group

The focus groups were led by members of cohealth’s Community Advisory Group, who were trained to run culturally safe and inclusive workshops, for a diverse range of 13 community groups.

What we heard from community:

cohealth’s strengths

• Comprehensive care within one organisation 
• A patient-centred and community-minded organisation 
• Culturally sensitive and inclusive 
• Familiarity and deep trust  
• Flexible and adaptive to community needs 
• A clear focus on prevention and education
• An organisation that embeds social inclusion and mental health into its care

Opportunities for cohealth to improve 

• Keep a focus on improving access to mental health services 
• Continue to address language and communication barriers 
• Make the first point of client contact stronger 
• Expand outreach and awareness of services 
• Improve access to allied health services 
• Be targeted in support for vulnerable groups  
• Improve transportation and accessibility  
• Enhance family and carer support 

These learnings and insights will guide our strategy, helping us shape a vision that reflects the needs and priorities of our communities. Thank you to everyone who participated—your input is invaluable. 

cohealth will continue engaging with the community throughout this process in 2025. Stay tuned for updates as we finalise the strategy and share what it means for our clients and communities.