The Client Experience Survey is now open. Every year, the State Government asks people who have used cohealth services to rate their overall experience.
This information is crucial for cohealth. It helps us understand where we are performing well and identifies where improvements could be made. That way, we can adjust our services to better meet the needs of our clients.
Your feedback will directly impact how services are provided at cohealth.
Last year we found that, while 94% of clients rated their overall experience as either ‘very good’ or ‘good’, we still had lots of work to do around access to appointments and waiting times.
In response, we created Swift Appointments at our 365 Hoddle Street clinic – a new process for organising quick appointments. This makes it easier for clients who need a script or medical certificate to get an appointment without a delay.
The Hoddle Street clinic also set up a new phone room so that our Client Services staff can provide quicker service to all clients, whether they’re talking face-to-face or over-the-phone.
Surveys are available from cohealth sites until November 29. If you have an appointment, or are just wandering past, help us improve our services by filling one out.
Just head up to reception and ask for a Client Experience Survey. Your answers will be anonymous and confidential, but you can also choose to provide your name and phone number to go in the draw to win a $50 Coles Myer Voucher. These details will be de-identified from your answers.