Over the next few weeks, some cohealth clients will be asked to fill in a survey to help us improve our services. You might receive the survey link in the mail, in an email or through a text message.
The information below will tell you everything you need to know about the survey.
What is the Victorian Healthcare Experience Survey?
The Victorian Healthcare Experience Survey (VHES) is a survey of Victorians’ experiences with public healthcare.
The survey results help the Department of Health and other health services improve the quality and safety of the different services they deliver.
cohealth is taking part in the VHES survey to gather feedback on clients’ experiences with cohealth services over the last six months.
Your feedback is important to us, as it tells us how we’re doing and what we can improve.
What kind of information does the survey gather?
cohealth clients can share their thoughts on:
- how easy it was to find the health service and make an appointment
- the healthcare environment
- how well they were listened to during their appointment/care
- the healthcare workers they interacted with
- if their individual needs were considered during their healthcare
- the referrals the healthcare service made
- the overall care they received.
Who will receive the survey?
Not all cohealth clients will receive the survey; only clients who have used certain services in the past six months.
You do not have to fill in the survey if you do not want to.
You can ask a cohealth staff member, a friend, family or a carer to help you fill in the survey.
How will clients fill in the survey?
Clients will receive a text message or email if they have used certain cohealth health services in the last six months.
Will the survey be translated?
The survey will be available in English and 23 other languages.
Will survey answers be kept private?
The survey is anonymous, you do not have to say who you are. Your survey answers will only be used by cohealth and the Department of Health to improve healthcare. The answers you give will never be used to identify you.
What if I haven’t received the survey, but want to provide feedback?
You can provide feedback at any time using out online feedback form or by getting in touch with our quality team.
If you have any questions about the survey, please contact the survey hotline on 1800 356 928 from 12pm – 8pm, Monday – Friday.