Being prepared for your appointment will help you get the most out of it. On this page you can find tips for getting ready for your appointment with cohealth. It includes information about what to do if you have a face-to-face appointment, as well as how to be prepared for a TeleHealth appointment over the phone or with video.
Before your appointment
Being prepared before your appointment will help you to get the most out of it. Follow these tips to get ready for your appointment.
a list of topics you want to talk about during your appointment
a list of medications you’re taking, including supplements and vitamins
any symptoms you have and how long they last
any allergies you have
your family health history
any other treatments you’re having such as physiotherapy or counselling
the contact details of other health care providers you see
Our health centres are open most of the year except during public holidays. Across our sites, we have many different appointments available.
If you have a face-to-face appointment, here are some things you can do to help:
come to your appointment alone, where possible
arrive on time – no more than 10 minutes early
bring your Medicare/Health Care/Pension card if you have one
answer the questions asked of you by our friendly Client Services Officers about your appointment and remember to update your personal details if they have changed
sometimes emergencies cause our doctors/clinicians to run late or sometimes people just require extra time for their appointment, so please be patient with us if your appointment is running late
cohealth can offer video and telephone appointments (also known as TeleHealth) at the discretion of the doctor. If you are feeling unwell with COVID/flu-like symptoms, ask our staff for a telehealth appointment.
Phone call appointment
These are tips for how to get ready for an appointment over the telephone:
find a quiet, private space where you won’t be disturbed.
your doctor/clinician/support worker will call you for a phone consultation at the time of your appointment.
There are a few things you will need to get started with your video appointment (also called TeleHealth).
you will need a computer, tablet or smartphone with a camera, microphone and stable internet connection
to avoid internet connection issues, you can take this online test before your appointment. The test will make sure you have the required network and device settings for a video call using ‘Healthdirect’. Healthdirect is the name of the software we use for video calls
When your device is set up and ready for a video call, you will need to:
find a comfortable, private space where you won’t be disturbed
follow the link sent to you via text message to access your appointment* – you will be taken to a private webpage where you will wait for your doctor/clinician
if the connection drops out, refresh the page – otherwise your doctor/clinician will call you to continue your appointment by phone
you can share images and documents (medical records or scans) with your doctor/clinician during the video call – ensure these are saved on your device so you can send them during the call
there will be a short survey at the end of the video call to gain your feedback – this feedback will help us to continue to improve the service and is optional
* If you do not have the link sent to you via text message, call the cohealth centre where you made the appointment and one of our friendly Client Services Officers will assist.
Watch this video for tips on getting ready for your video appointment
Appointment wait times
Sometimes emergencies cause our doctors/clinicians to run late or sometimes people just require extra time for their appointment. Please be patient and wait to be contacted by your doctor/clinician.
cohealth is a not-for-profit community health organisation. We provide essential health and support services in Melbourne’s CBD, and northern and western suburbs.