You have a right to request access to your health information and ask for it to be corrected if necessary.
You will need to download and complete a Request for Access to Health Records Form (PDF 126 kb), also available from reception at any cohealth service. We may charge a fee (as allowed under legislation ) for photocopying and sending the information. Our fee structure aligns to Health Records Act 2001, which can be viewed on the Health Complaint Commissioners website.
If your request is made electronically, we will need you to provide a certified copy of your identification before we can release your records. If you submit your request form at a cohealth site, you can show your identification to staff when submitting the Request for Access to Health Records Form (PDF 126 kb).
If you wish to apply for access to the health records of a person who is deceased, please complete the Request for Access to Health Records Form (PDF 126 kb) and provide evidence of your relationship to the deceased.
For further information, you can request access to cohealth policy documents or learn more about the Victorian Charter of Human Rights and Responsibilities, and/or the Australian Charter of Healthcare Rights, at:
cohealth receives a variety of subpoenas requiring:
As a result of the significant number of subpoenas received, please ensure that you have included the relevant information below to enable cohealth to promptly comply.
Production of health records
A subpoena requiring production of health records should include:
Current services offered are available on the cohealth website.
The subpoena should be addressed to:
The Proper Officer
Address: Location client attended.
Locations can be found on the cohealth website.
Attendance to give evidence
A subpoena requiring a staff member to attend court to give evidence should include:
The subpoena should be addressed to the staff member, at their usual cohealth work location. It should be delivered in person to the staff member at their usual cohealth work location, during business hours.
Before issuing a subpoena, we suggest you confirm that the individual is still employed at cohealth by contacting the Privacy Officer via the cohealth Feedback team on 03 9448 6102 or emailing email@example.com.
If your subpoena involves staff working in Family Violence, please speak to the privacy officer before issuing any subpoenas.
Please respect the clinician’s time and take all reasonable steps to minimise disruption to the clinical workplace, which will be caused by their absence to attend court.
Contact the staff member the week prior to the hearing, and again on the day prior to the hearing, and confirm that attendance is still required. This avoids appointments attending Court (or the Tribunal) unnecessarily, for example, where the case has been adjourned or has settled.
Please note that you may include a requirement to produce the staff member’s own notes. Should you require extensive notes, you will need to arrange a separate subpoena.
Witness Fees may be charged for staff members’ time, invoices will be issued after any appearance depending on the duration of the appearance.
How to service a Subpoena or Summons
When serving a subpoena on cohealth, ensure you provide reasonable notice (preferably two weeks), to enable cohealth to comply.
In order to comply and be processed by cohealth, the subpoena must be:
If permitted by the applicable court rules, you can serve a subpoena or summons for production of documents via email to: firstname.lastname@example.org
If you would like to provide electronic deposit of conduct fees, please contact the privacy officer via phone or email.
Requests from the Coroner can continue to be faxed directly to the site, or can be emailed to email@example.com
All requests for client records must be made in writing and include a signed consent from the client or their legal guardian, completed within the 12 months prior to the request.
Requests should clearly state the following information:
Where possible, cohealth will confirm consent with the client prior to actioning the request.
cohealth will charge in line with the current period’s fees listed on the Health Complaint Commissioners (HCC) website. A list of the current period’s fees is available on the HCC’s website. If you would like to request that fees be waved, please include this as part of your request letter.
A subpoena requiring production of employee records should include:
The subpoena should be addressed to:
Director, People and Culture
You can deliver this to:
cohealth is a not-for-profit community health organisation. We provide essential health and support services in Melbourne’s CBD, and northern and western suburbs.