Privacy Policy

collection and storage of information

All personal information collected, stored, used, released and destroyed by us complies with the laws relating to confidentiality and privacy for both Victoria and Australia.

We collect and store your contact details and information about your health in an electronic file so we can care for you in the best possible way.

We also use the information to improve our services and to meet our legal requirements.

We will always try to collect information in a fair and sensitive manner. If you decide not to share some of your information with us, that is your right, but it might not be possible for us to provide the best service to you.

If possible, we collect information directly from you, rather than from others. If information is collected from others, we will ask you if we can do this.

We store your information securely and where possible, we keep it in an electronic file. By law, we store your personal information for a minimum amount of time. When it is no longer required, we destroy or delete the information.

Your information can only be seen by the staff in this service involved in your care.

We only release information outside of cohealth if you agree or if we are required to by law.

If you have a complaint about privacy you can contact either the cohealth Privacy Officer at

Alternatively you can contact the Office of the Health Complaints Commissioner at 1300 582 113 or write to Health Complaints Commissioner – Level 26, 570 Bourke Street Melbourne 3000 Victoria

keeping your identity secret or using an alias

You can choose to not identify yourself, or to use a pseudonym (alias) when dealing with us. However, this may not always be possible and we may need to know your identity to work with you. For example, we would need to know who you are to give you specific advice, a formal response to feedback or to check if you are eligible for certain services.

access to health records

You have a right to request access to your health information and ask for it to be corrected if necessary.

You will need to download and complete a Request for Access to Health Records Form (PDF 126 kb), also available from reception at any cohealth service. We may charge a fee (as allowed under legislation) for photocopying and sending the information.

If you wish to apply for access to the health records of a person who is deceased, please download this form (pdf 132kb).

For further information, you can request access to cohealth policy documents or learn more about the Victorian Charter of Human Rights and Responsibilities, and/or the Australian Charter of Healthcare Rights, at:

the Victorian Equal Opportunity and Human Rights Commission
the Australian Commission on Safety and Quality in Health Care

About us

cohealth is a not-for-profit community health organisation. We provide essential health and support services in Melbourne’s CBD, and northern and western suburbs.

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