Exceptionally complex support needs program

Examples of contributing factors which lead to complex support needs:

• interaction with multiple service systems such as justice, health, mental health, or alcohol and drug services
• interaction with multiple community supports, such as homelessness or community mental health supports
• psychosocial disability with episodic needs resulting in disengagement or breakdown of supports
• breakdown or sudden change in circumstances of informal supports or carers impacting ability to meet participant need
• Service delivery ineffective in meeting participant need with a history of trauma and-or abuse
• Identified behaviours of concern and resulting escalations that are not adequately supported
• Significant and immediate unmet need – such as people in remand, prison or hospital who cannot exit due to inability to access required supports and-or appropriate accommodation

Specialist Service List: Victoria (download PDF – 698 KB)
cohealth’s ECSNP have developed a Specialist Service List: Victoria. The aim of this document is to assist disability service providers and other practitioners who are supporting NDIS participants with complex support needs in accessing relevant supports from both mainstream and specialist disability services available in Victoria. The Specialist Service List was updated in December 2020 and is subject to change.

Justice Support Service Guide (download PDF – 150 KB)
cohealth’s ECSNP have developed a Justice Support Service Quick Reference Guide. The aim of this document is to assist disability service providers who are supporting NDIS participants in contact with the Criminal Justice System. This document was developed in September 2020 and is subject to change.

Trauma Informed Support Reference Guide (download PDF – 205 KB)
This document is a quick reference guide for disability support practitioners who would like to access more information and resources regarding trauma informed support.

Contact list for making a complaint (download PDF – 145 KB)
This document lists the different regulatory bodies and commissions in Victoria that are responsible for managing complaints about disability service providers.

Intake Risk Assessment Tool Template (download DOCX – 63 KB)
This template is available to assist disability service providers in identifying safety risks for staff when providing services to participants and highlight any risks when first engaging with a participant.

Disability Services Consulting

National Disability Services

National Disability Insurance Agency

NDIS Quality and Safeguarding Commission

Summer Foundation

The organisations listed below were the ECSNP providers in other states.

Queensland – Mercy Community Services
Western Australia – Nulsen Group
New South Wales / ACT – Marathon Health
Tasmania – Richmond Futures