Exceptionally complex support needs program

Support and resources for mainstream service providers and support coordinators working with people that have exceptionally complex support needs.

The Exceptionally Complex Support Needs Program (ECSNP) concluded in September 2021. cohealth was the Victorian provider of the ECSNP, funded by the National Disability Insurance Agency (NDIA). The program aimed to assist NDIS providers, including support coordinators, mainstream and community services to support participants with exceptionally complex support needs.

Many of the resources developed during the program remain available here for mainstream service providers and support coordinators working with people that have exceptionally complex support needs.

Examples of contributing factors which lead to complex support needs:

  • interaction with multiple service systems such as justice, health, mental health, or alcohol and drug services
  • interaction with multiple community supports, such as homelessness or community mental health supports
  • psychosocial disability with episodic needs resulting in disengagement or breakdown of supports
  • breakdown or sudden change in circumstances of informal supports or carers impacting ability to meet participant need
  • Service delivery ineffective in meeting participant need with a history of trauma and-or abuse
  • Identified behaviours of concern and resulting escalations that are not adequately supported
  • Significant and immediate unmet need – such as people in remand, prison or hospital who cannot exit due to inability to access required supports and-or appropriate accommodation

Specialist Service List: Victoria (download PDF – 698 KB)
cohealth’s ECSNP have developed a Specialist Service List: Victoria. The aim of this document is to assist disability service providers and other practitioners who are supporting NDIS participants with complex support needs in accessing relevant supports from both mainstream and specialist disability services available in Victoria. The Specialist Service List was updated in December 2020 and is subject to change.

Justice Support Service Guide (download PDF – 150 KB)
cohealth’s ECSNP have developed a Justice Support Service Quick Reference Guide. The aim of this document is to assist disability service providers who are supporting NDIS participants in contact with the Criminal Justice System. This document was developed in September 2020 and is subject to change.

Trauma Informed Support Reference Guide (download PDF – 205 KB)
This document is a quick reference guide for disability support practitioners who would like to access more information and resources regarding trauma informed support.

Contact list for making a complaint (download PDF – 145 KB)
This document lists the different regulatory bodies and commissions in Victoria that are responsible for managing complaints about disability service providers.

Intake Risk Assessment Tool Template (download DOCX – 63 KB)
This template is available to assist disability service providers in identifying safety risks for staff when providing services to participants and highlight any risks when first engaging with a participant.

The organisations listed below were the ECSNP providers in other states.

Queensland – Mercy Community Services
Western Australia – Nulsen Group
New South Wales / ACT – Marathon Health
Tasmania – Richmond Futures

Contact information

During business hours, providers should contact the NDIA on 1800 800 110 or contact your local NDIS representative for assistance.

Email enquiries@ndis.gov.au

About us

cohealth is a not-for-profit community health organisation. We provide essential health and support services in Melbourne’s CBD, and northern and western suburbs.

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